Item(s) may be returned for a full refund to your original form of payment within 60 days of purchase. *Items indicated as Final Sale merchandise are sold as-is and do not qualify for returns. *Items part of a site-wide sale or promotion are eligible for return unless otherwise stated. *Returns must be unused, in the state you received them, and in the original packaging. *Some items ship with an attached security tag, and merchandise returned without the original security tag attached or a damaged tag may not qualify for a refund. Returns that do not comply with our return policy may not be eligible for a refund or could result in a restocking fee up to 50% of the item price.

For more information on returns, please see the AJ Group Marketing Shipping and Returns Policies.

If you have a AJ Group Marketing account, sign in to manage your orders and returns. If you checked out as a guest, click the Order Number in any of your order-related emails (confirmation, shipping, or delivery) to start your return.

It can take up to 30 days for your return to be inspected and processed for a refund once it is received at our fulfillment center. Returns that do not comply with our return policy may not be eligible for a refund or could result in a restocking fee up to 50% of the item price. In certain circumstances refund time frames may be longer. Once your qualifying return is approved, AJ Group Marketing will issue your refund. Depending on your method of payment, please allow the additional timeframe for your financial institution to make funds available in your account: Debit or credit cards: up to 10 business days; international cards: up to 30 business days.

AJ Group Marketing is not liable or responsible for any item accidently sent through the return process and assumes no obligation or responsibility to locate or return the item. No compensation, reimbursement, or credit of any kind shall be provided for items returned to AJ Group Marketing in error.

Try clicking Brands button located at the top of each page - you will be taken to a page where you can view all brands that we are currently offering. Please check back often since we add new brands on a daily basis! Or if you know what you're looking for - try the search bar as well.

No. We do not do back orders. If an item is out of stock, AJ Group Marketing Customer Service will notify you as soon as possible and ask if you would like a replacement item. Out of stock orders will be cancelled unless a replacement item is requested.

Yes we do! To get in contact with one of our live chat specialists, click on the chat link on our Contact Us page to open a chat window!

Using your code is as easy as 1-2-3!

Place all of the items in your shopping cart and proceed to checkout. Under Your Payment Information, find the box labeled "Coupons". Enter your code in the box and click "Apply".

We are sorry that you were not able to complete your order. The selection on AJGroup.com.my is live and reflects what is in stock at that moment. Placing an item in your shopping cart does not guarantee your right to purchase that item. Until you have completed the checkout process, another customer may purchase the item even if it is in your cart. If that happens, you will receive a message on the shopping cart page informing you that the item is no longer available and that you should remove it from your cart.

Unfortunately, AJGroup.com.my does not know if an item will go on sale or be marked down until it actually happens.

AJGroup.com.my is very sorry that the item that you need is out of stock. Items are available on a 'first come, first served' basis, so please make sure that you place your order quickly.

We do not ship to international locations other than Malaysia addresses. If you ship items to a Freight Forwarding business, AJ Group Marketing is only responsible for delivery to that business. AJ Group Marketing is not responsible for any claims for damage or missing items after successful delivery to the Freight Forwarding business.

Guest checkout may be available if you don’t have a AJ Group Marketing account, however, you may need your own AJ Group Marketing account to use certain AJ Group Marketing Services.

If you received correspondence regarding an order you didn’t place, it likely wasn’t from AJGroup.com.my. Don't share any personal information, click any links in the email, or respond to the email, and delete it immediately.

This type of email is known as a phishing campaign. A phishing campaign is an email scam designed to steal personal information from victims. Cybercriminals use phishing, the fraudulent attempt to obtain sensitive information such as credit card details and login credentials, by disguising themselves as a trustworthy organization or reputable person in an email communication.

If you are a AJGroup.com.my customer, you can go to your AJ Group Marketing Account and view Your Order History to see if there is an order that matches the details in the correspondence. If you are not a AJGroup.com.my customer, feel free to contact us to verify whether the email is associated with an actual order.

Suspicious or fraudulent emails not from AJGroup.com.my may contain:

A reference to a payment source that AJGroup.com.my does not accept, such as PayPal. AJGroup.com.my currently only accepts credit cards, debit cards, and FPX for payment.
A request to update payment information that is not linked to an order you placed on AJGroup.com.my or your AJGroup.com.my account.
Links, including “Here” links, to websites not affiliated with AJGroup.com.my. You should be able to hover over a link without clicking it to show the website address associated with the link. If the link shows a site other than AJGroup.com.my or a site that is not a legitimate AJ Group Marketing domain, then it is likely phishing.
An order confirmation for an item you didn't purchase or an attachment to an order confirmation. If you are a AJGroup.com.my customer, go to your AJ Group Marketing Account and view Your Order History to see if there is an order that matches the details in the correspondence. If you are not a AJGroup.com.my customer, feel free to contact us to verify whether the email is associated with an actual order.
Typos, grammatical errors, or unconventional formatting.
AJ Group Marketing will never send communications from personal or generic email accounts. Order-related emails typically come from info@ajgroup.com.my or another ajgroup.com.my email address.
Forged email addresses to make it look like the email is coming from AJGroup.com.my. Your email program may allow you to hover over or click on an email address to view its original source.

If you believe you received a phishing email or responded to what may be a phishing email, AJ Group Marketing recommends you update your online passwords, including the password to your AJGroup.com.my Account, and report the email to the National Scam Response Centre (NSRC). Visit the NSRC website here to report the email and find more information on how to identify and prevent phishing attacks.

Currently AJGroup.com.my can accept international credit cards but we can only ship to an address within Malaysia. Please note that the credit card must be issued and contain a logo from either Visa, Mastercard, Discover, or American Express.

AJGroup.com.my currently accepts Visa, MasterCard, Discover, American Express, and FPX for all orders.

If the billing information you provided does not match what your bank has on file (including address and telephone number), your order may be delayed.
We all love sending gifts to others and ourselves as much as we love receiving them. However, if you are shipping to an address other than your billing address, your order may be delayed.

A cookie is a small amount of data that is sent to your browser from a web site and is stored on your computer's hard drive. If your browser's preferences allow it (most browsers are installed with cookies enabled), each web site can send its own cookie to your browser. To protect your privacy, cookies do not store personal information but instead use anonymous unique identifiers. Each web site can only access the cookie they have sent to your hard drive, not the cookies sent by other web sites.

You need to enable cookies on your browser to enjoy all the shopping features on AJGroupcom.my. Cookies need to be enabled on your browser so you can add products to your shopping cart and to access your account information. If you share your computer with others and you do not want them to have access to your account information, be sure to log out before leaving your computer unattended. You can log out by clicking on the Logout link at the top of the page.

For more information about how we use cookies, See Our Privacy Policy.

Please double check the credit card number and expiration date on your card. Also, please be aware that AJGroup.com.my currently accepts Visa, MasterCard, Discover, and American Express for credit card payment, and FPX.

With your AJGroup.com.my account, you will have access to the following information:

Your Account Information

Your Order History

Process a Return

Your Wish List

Your Email Subscriptions

Your Coupons / Vouchers